A detailed explanation of our security systems

Privacy is a seminal concern of all our clients, especially those in the medical field. All of our transcriptionists and IT protocols are HIPAA compliant. From section 45 CFR § 164.312(a)(2)(iv) and (e)(2)(ii), "The encryption implementation specification is addressable, and must therefore be implemented if, after a risk assessment, the entity has determined that the specification is a reasonable and appropriate safeguard in its risk management of the confidentiality, integrity and availability of e-PHI [Personal Health Information]." To ensure data security, we encrypt all of our files with 256-bit encryption, the same level of encryption as NASA, the FBI, and the Department of Defense.

Like most laws, the HIPAA legislation is intentionally vague. To ensure not only Transcription Plus' compliance, but also the safety our clients' data, Transcription Plus chose to intentionally exceed the requirements for HIPAA. For example, subcontractors are allowed access to sensitive information under HIPAA, but Transcription Plus will never use outsource its work to another company. We simply will not jeopardize the security of our documents. More information on HIPAA can be found here.

Data Storage

All data, including clients from outside of the medical field, are encrypted with 256-bit encryption. Data stored on our systems are encrypted and decrypted on-the-fly. When a user opens an encrypted file, the password is required. Upon entering the password, the file is decrypted and placed in the memory (RAM). The temporary file is stored in the RAM, but when a document is saved, the file is encrypted in the RAM, then transferred to the hard disk. Similarly, files that are being modified or written are encrypted on-the-fly. A document that has been opened is stored in the RAM. When that document is saved, it is encrypted in the RAM and then saved to the hard disk drive. This means that only encrypted data is ever saved to a disk.

Data Transmission

If you decide to transmit files through our secure web server, rest assured. In accordance with our strict data storage policy, we have developed a data transmission policy to reflect our commitment to the privacy of our clients' files. All documents transmitted with our file manager are encrypted using the secure file transfer protocol (SFTP. This protocol ensures that all data transmitted are encrypted. Data are transmitted encrypted from one end to the other (server to user, or user to server) where it is then decrypted.

We use file permissions that give clients access to their folder and only their folder. This means that only authorized users will have access to your documents.

  • Insurance Companies
  • Self-Insured Companies
  • Private insurance claims adjusters

Recorded statements from claimants, defendants and witnesses to gather the facts. Notes on investigations. Companies use these tools to quickly resolve legitimate claims. Some of the advantages of insurance transcription include:

  • Recorded statements for customer and worker compensation claims
  • Evidence that can be used in the court of law
  • Searchable documents to quickly gather the facts

Transcription Plus understands the need to transcribe these documents strictly verbatim. For example:

  • "I uh- uh- (PAUSE) I was in the um- the- the bread aisle when I slipped on a uh- a grape.”
  • "I was in the bread aisle when I slipped on a grape.”

Our insurance transcription services include all of these filler words and false starts to ensure that your company has an accurate, verbatim transcription.

Transcription Plus has worked with a Fortune 50 company to address its insurance transcription needs. See what we can do for your business today.

Contact us today to see how our insurance transcription services can benefit you.